CUSTOMER CASEAI-Based Scheduling for Maintenance Shifts
The AI-powered planning assistant significantly reduces manual scheduling effort while improving maintenance planning quality.
Introduction
Planning maintenance activities in large industrial environments is a complex and time-consuming process. As organizations move towards more unmanned operations and increasingly specialized maintenance campaigns, planners must coordinate thousands of work orders while balancing resource availability, operational constraints and production schedules.
Lighthouse developed an AI-powered scheduling solution built on SAP Business AI and SAP Business Technology Platform (BTP) that helps maintenance planners optimize work order scheduling, intelligently bundle related tasks and improve overall planning efficiency.
The Challenge
A leading company in the oil and gas industry wanted to modernize its maintenance planning process to support a new operating model with more focused maintenance shifts and increased use of unmanned facilities.
Traditional planning required significant manual effort, forcing planners to spend valuable time adjusting schedules, coordinating related work orders and resolving planning conflicts. As maintenance campaigns became more complex, creating an optimized schedule before execution became increasingly difficult.
The customer needed a solution that could assist planners with intelligent scheduling recommendations while preserving full control over the final maintenance plan.
Business Value
The AI-powered planning assistant significantly reduces manual scheduling effort while improving maintenance planning quality.
Key benefits include:
AI-assisted optimization of maintenance schedules
Intelligent work order bundling recommendations
Improved utilization of maintenance resources
Reduced planner workload and manual adjustments
Support for complex planning scenarios through multiple AI agents
Clean Core architecture ensuring long-term maintainability and scalability
For organizations where production shutdowns can result in substantial operational costs, even small improvements in planning quality can deliver significant business value. The solution enables planners to focus on strategic decision-making rather than manual schedule optimization.
Our Solution
Lighthouse developed a custom side-by-side application on SAP BTP, fully integrated with SAP Asset Performance Management.
The solution provides an intuitive Fiori-based interface that enables business users to upload maintenance recommendations in bulk using a standardized Excel template.
During the import process, the application performs both technical and functional validation, providing complete transparency through detailed validation logs before data is transferred into SAP APM.
By combining automated validation with seamless integration, the solution ensures high data quality while significantly reducing manual effort.
Technologies
SAP Business Technology Platform (SAP BTP)
SAP Business AI
SAP Gen AI Hub
Cloud Application Programming Model (CAP)
Large Language Models (LLMs)
Multi-Agent AI Architecture
SAP Work Order Management
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