CUSTOMER CASEAI-Powered Work Order Recommendations
Transforming maintenance planning with SAP Business AI
Introduction
Creating high-quality maintenance work orders is often a manual, repetitive process that depends heavily on individual experience. Lighthouse developed an AI-powered recommendation solution that helps maintenance planners create consistent, accurate work orders in a fraction of the time.
The solution was recognized as the winner of the SAP “Business Meets AI” Hackathon in Zurich in 2026.
The Challenge
Maintenance organisations create thousands of work orders every year. Although many maintenance scenarios are similar, planners often recreate work orders from scratch.
This leads to:
Significant manual effort
Inconsistent work order quality
Increased risk of human error
Limited reuse of valuable maintenance knowledge
Organisation needed a smarter way of leverage historical maintenance data and standardise the planning process.
Business Value
The AI-powered recommendation engine helps organizations:
Reduce manual effort during work order creation
Improve consistency and standardization across maintenance planning
Accelerate work order creation by up to 50%
Reduce warranty rejections by 15–30% through improved work order quality
Capture and reuse maintenance expertise across the organization
For large maintenance organizations, the solution has the potential to save more than 1,000 hours of manual work annually while improving the quality of maintenance execution.
Our Solution
Lighthouse developed an AI-driven recommendation engine fully integrated with SAP S/4HANA and powered by SAP Business AI.
Using semantic search across historical work orders, the solution identifies similar maintenance scenarios and provides intelligent recommendations for:
Maintenance operations
Damage codes
Spare parts
Repair activities
The solution enables planners to reuse organizational knowledge instead of recreating work orders manually. It also supports integration with external third-party systems, making it adaptable to a wide range of maintenance environments.
Technologies
SAP S/4HANA
SAP Business AI (Joule)
SAP Business Technology Platform (SAP BTP)
Semantic Search
AI-powered recommendations
SAP Launchpad
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